Registering and Supporting Patients
Assisted Registration is a way for you to help individuals register for a My Health Record. You do this by submitting their details to the My Health Record System Operator (System Operator) using compatible software. When you do this you are also providing assurance that you have checked their identity and obtained their consent to being registered and having their health information uploaded to their My Health Record. If successful, the registration will occur almost immediately and you will be able to upload clinical information to the individual’s record straight away.
A healthcare provider organisation providing Assisted Registration does not do so as an agent of the System Operator.
Any person who is 14 years or older who wants to register themselves and/or their child under 18 years old can register through Assisted Registration. An adult who does not have capacity cannot be registered through Assisted Registration.
You can also download the My Health Record Assisted Registration: A guide for Healthcare Provider Organisations publication
or visit the for Health Professionals
area of the My Health Record Website.
Individuals can register through these other channels:
Register my Healthcare Organisation
Practice Incentive Program
From May 2016 the Practice Incentives Program (PIP) eHealth Incentive includes a new eligibility requirement.
The PIP eHealth Incentive
aims to encourage general practices to keep up to date with the latest developments in digital health and adopt new digital health technology as it becomes available. It aims to help practices improve administration processes and patient care.
Frequently Asked Questions regarding Practice Incentives program ehealth Incentive
The National Provider Portal
The My Health Record Provider Portal allows you to search on and view individual digital health records through your web browser. To access the Provider Portal you must first register
and obtain the appropriate credentials.
If you are an existing user of the My Health Record system you can login to the Provider Portal here
If you are using a conformant clinical information system and you have obtained your digital credentials you and your staff can access the My Health Record system through your software. You can find more information on conformant systems.
Pathology reports being shared with the My Health Record
You, your patient, and any other healthcare professionals involved in their care will be able to access these pathology reports via the My Health Record, wherever and whenever they are needed. Sharing pathology reports
with the My Health Record will help:
Clinicians factsheet: Pathology reports being shared with the My Health Record
- Improve access to information;
- Reduce duplicate testing; and
- Save time trying to locate or request copies of results
What you need to know about Provider Digital Access (PRODA)
Provider Digital Access (PRODA
) is an online authentication system used to securely access government online services.
Using a two-step verification process, you only need a username and password to access multiple online services. Your PRODA account doesn’t expire and can be used to access multiple services from any location.
If you change your employment you keep the same PRODA account as it belongs to you as an individual for life. If you need to access services using your PRODA account at your new employment this will need to be re-authorized.
- Learn more about PRODA here
- Register for PRODA here
Health Provider Portal (HPP) – The Viewer
GPs will need to register for the HPP to gain read-only online access to their patients’ Queensland Health (QH) records.
By registering for the HPP, you will be able to view a wide range of patient hospital information in one place. It’s convenient, secure and accessible at any time.
Prior to registering you, or your practice manager, will need to ensure that details of your Medicare Provider Number and Healthcare Provider Identifier – Individual (HPI-I) are up-to-date and registered with QH’s Secure Transfer Service (STS). This allows QH to communicate with you electronically.
For registration details and terms and conditions please access the HPP on the QLD Health website here
HPP Training and Support Resources / Factsheets and How to Videos are available here
Once you are registered you will be able to Login to the HPP
Many Queensland GPs have now registered for access to the HPP. Please remember to logout when it is not in use. Technical assistance is available, if required, by calling 1300 478 439.
My Health Record empowers carers and their loved ones. The Agency has launched a video featuring case studies that demonstrate the benefit of My Health Record in the lives of real-life carers. Almost 2.7 million Australians care for someone with a disability, a medical condition, mental illness or someone who is frail due to age. This contribution equates to 1.9 billion hours of unpaid care per year.
Do you provide care and support to family members or friends with a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue or who are frail or aged?
The Australian Digital Health Agency has released a number of educational webinars they have previously facilitated. Some of the webinars available include:
Webinar 1: An Introduction to My Health Record
Webinar 2: Getting Connected to My Health Record
Webinar 3: My Health Record - What's in it and how do I view and upload?
A training environment has been established by the Agency for use by organisations wishing to develop training for clinicians on digital health and in particular the My Health Record system
, as built within GP software. This environment is of particular interest to Primary Health Networks (PHNs), but available to any organisation that needs to train users.
The training environment allows digital health trainers to create and demonstrate
, using simulated clinical data for a fictitious patient, to a simulation of the My Health Record system, using any of the supported software packages.
Please note that the training environment is not intended to provide detailed training for trainers on how to use the clinical software supported. Instead it provides a tool for trainers to demonstrate how the specific digital health functions work. It is recommended that you are familiar with your selected clinical software prior to running a training session.
The environment currently supports the following software products:
The Training Environment
- Best Practice
- Medical Director
Allied Health Professionals
Allied Health Professions Australia (AHPA) recently held a My Health Record webinar
for Allied Health Professionals. A copy of this presentation is available to view via their webinar resource website page
Train IT Medical
have been working closely with Allied Health Professions Australia (AHPA) and providing free digital health education. To date they have 4 webinars available online for Allied Health Professionals.
Learn how to create and use a Provider Digital Access (PRODA) account to securely access specific government services.
Provider Digital Access (PRODA) is an online authentication system based on a username, password and verification code to log in. The system is designed to provide secure access to specific government services. This solution is an alternative to Public Key Infrastructure (PKI)
individual certificates, smart card or USB tokens and multiple username and password logins which are used to access these services.
Health Professional Online Services (HPOS)
is a fast and secure way for health professionals and administrators to do business with us.