Registering and Supporting Patients
Assisted Registration is a way for you to help individuals register for a My Health Record. You do this by submitting their details to the My Health Record System Operator (System Operator) using compatible software. When you do this you are also providing assurance that you have checked their identity and obtained their consent to being registered and having their health information uploaded to their My Health Record. If successful, the registration will occur almost immediately and you will be able to upload clinical information to the individual’s record straight away.
A healthcare provider organisation providing Assisted Registration does not do so as an agent of the System Operator.
Any person who is 14 years or older who wants to register themselves and/or their child under 18 years old can register through Assisted Registration. An adult who does not have capacity cannot be registered through Assisted Registration.
You can also download the My Health Record Assisted Registration: A guide for Healthcare Provider Organisations publication
Individuals can register through these other channels:
Practice Incentive Program
From May 2016 the Practice Incentives Program (PIP) eHealth Incentive includes a new eligibility requirement.
The PIP eHealth Incentive
aims to encourage general practices to keep up to date with the latest developments in digital health and adopt new digital health technology as it becomes available. It aims to help practices improve administration processes and patient care.
Frequently Asked Questions regarding Practice Incentives program ehealth Incentive
Health Provider Portal - GP Viewer
Queensland GPs can now Register to access the Health Provider Portal (GP Viewer).
This will provide them with secure, read-only online access to patient information from Queensland Health’s public hospitals.
Patients have been able to ‘opt out’ of having their public hospital healthcare information accessible to GPs through the HPP since 1 June 2017. Patient awareness of this option has been raised through collateral provided to general practices (Green & White brochures) and public hospitals throughout Queensland. The project has partnered with 13 HEALTH to manage the “opt out” process.
What's new with the Health Provider Portal
The Better connecting Queensland’s GPs and public hospitals initiative will allow Queensland GPs to view public hospital information including appointment records, radiology and laboratory results, treatment and discharge summaries, and demographic and medication details. Bridging the information gap between public hospitals and GPs aims to provide patients with better coordinated care, meaning they will be less likely to be re-admitted to hospital or undergo duplicate tests.
Once registered, GPs will be able to access the HPP via mobile devices (laptops, tablets etc.) however some devices (phones) may be too small to display the information clearly.
An external Queensland Health page www.health.qld.gov.au/hp-portal
has been established to support Queensland Health patients and Queensland GPs to obtain more information regarding this initiative.
Prior to registering
You, or your practice manager, will need to ensure that details of your Medicare Provider Number and Healthcare Provider Identifier – Individual (HPI-I) are up-to-date and registered with QH’s Secure Transfer Service (STS)
1. It is really important that the STS address book details MATCHES the name on AHPRA registration (otherwise the GP will be unable to access the Viewer)
. This allows QH to communicate with you electronically.
To register, Queensland GPs will require 100 points of personal identification which can include:
- Australian driver’s license*
- Australian passport
- Birth certificate
- Medicare Card
* You must include at least one of these primary documents as part of your 100 points.
Three items of professional identification are also required including:
- current Australian Health Practitioner Regulation Agency (AHPRA) registration number indicating you are a Medical Practitioner
- Medicare Provider Number
- HPI-I which identifies you as a ‘Health Practitioner’.
The National Provider Portal
The My Health Record Provider Portal allows you to search on and view individual digital health records through your web browser. To access the Provider Portal you must first register
and obtain the appropriate credentials.
If you are an existing user of the My Health Record system you can login to the Provider Portal here
If you are using a conformant clinical information system and you have obtained your digital credentials you and your staff can access the My Health Record system through your software. You can find more information on conformant systems.
My Health Record empowers carers and their loved ones. The Agency has launched a video featuring case studies that demonstrate the benefit of My Health Record in the lives of real-life carers. Almost 2.7 million Australians care for someone with a disability, a medical condition, mental illness or someone who is frail due to age. This contribution equates to 1.9 billion hours of unpaid care per year.
Do you provide care and support to family members or friends with a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue or who are frail or aged? You can view the My Health Record flyer for carers here.
The Australian Digital Health Agency has released a number of educational webinars they have previously facilitated. Some of the webinars available include:
Webinar 1: An Introduction to My Health Record
Webinar 2: Getting Connected to My Health Record
Webinar 3: My Health Record - What's in it and how do I view and upload?
A training environment has been established by the Agency for use by organisations wishing to develop training for clinicians on digital health and in particular the My Health Record system
, as built within GP software. This environment is of particular interest to Primary Health Networks (PHNs), but available to any organisation that needs to train users.
The training environment allows digital health trainers to create and demonstrate
, using simulated clinical data for a fictitious patient, to a simulation of the My Health Record system, using any of the supported software packages.
Please note that the training environment is not intended to provide detailed training for trainers on how to use the clinical software supported. Instead it provides a tool for trainers to demonstrate how the specific digital health functions work. It is recommended that you are familiar with your selected clinical software prior to running a training session.
The environment currently supports the following software products:
The Training Environment
Frequently Asked Questions for Healthcare Providers
- Best Practice
- Medical Director
Allied Health Professionals
Allied Health Professions Australia (AHPA) recently held a My Health Record webinar
for Allied Health Professionals. A copy of this presentation is available to view via their webinar resource website page
Train IT Medical
have been working closely with Allied Health Professions Australia (AHPA) and providing free digital health education. To date they have 4 webinars available online for Allied Health Professionals.
What is My Health Record?
Having a My Health Record means your important health information like allergies, current conditions and treatments, medicine details, pathology reports or diagnostic imaging scan reports can be digitally stored in one place. Healthcare providers like doctors, specialists and hospital staff can see these details online from anywhere at any time when they need to, such as in an accident or emergency.
If you need more information about what is the My Health Record and how it works:
To support use of the Consumer Portal Simulator
, the Agency has developed some step-by-step guides on interacting with the My Health Record, including managing access and setting advance privacy controls.