Queensland General Practitioners (GPs) have online access to patient information through Queensland Health’s read-only application, The Viewer
which is known as the Health Provider Portal.
More details about information that GPs can access is available on the Queensland Health Website.
Requests for patient information can also be obtained from the Gold Coast Hospital & Health Service by completing the CONSENT FOR RELEASE OF PATIENT INFORMATION. Further information on how to request patient information can be found here.
Important hospital contacts
Preferred telephone number for referrals to GCUH emergency department
The best number for phone referrals to the Gold Coast University Hospital emergency department is 07 5687 5201. Your call will be answered by a consultant allocated in the ‘resuscitation pod’ who will record the details in the Emergency Department Information System (EDIS) and post a notice to the rest of the team.
Patient travel subsidies
If your patient lives in a rural and remote area, and has to travel more than 50km for specialist medical services not available locally, they may be eligible for the Patient Travel Subsidy Scheme
to help with travel costs.
Medical software referral templates to assist with patient care management are provided for software applications of Best Practice, Medical Director, Practix, Zedmed, GP Complete and Genie.
Outpatient waiting times
We’re continually working to reduce outpatient waiting times. Waiting times are provided to GPs to raise awareness of the current waiting time for each outpatient specialty and provide details of monthly demand level on each service.
NOTE: These lists are not to be given to patients.
The patient's outpatient referral will be given an urgency category 1, 2 or 3. To help understand which urgency category your patient is, we’ve produced Outpatient Referral Triage Guidelines to advise the prioritisation of a patient. This category depends on the suspected diagnosis based on clinical information provided in a referral.
Each category aims to see patients within:
- Category 1 Ideally seen within 30 days
- Category 2 Ideally seen within 90 days
- Category 3 Ideally seen within 365 days
Clinical prioritisation criteria (cpc)
are clinical decision support tools helping to standardise referrals and ensure patients referred to public specialist outpatient services in Queensland are treated in order of clinical urgency.
CPC describe the specific clinical information and minimum pre-requisite investigations that are considered essential and that should always be supplied when patients are referred with certain clinical conditions.
There are CPC for fifteen specialties and more than 400 different conditions, but they cannot – and were never intended – to cover every eventuality and reason for referral.
CPC are not intended to replace all clinical judgement. Clinicians will retain the autonomy and flexibility to adjust referrals if they feel this is justified by context and patient-specific factors.
All clinicians referring patients to Queensland public hospitals, including those already working in Gold Coast University Hospital and Robina Hospital will have to adhere to the CPC.
CPC‘s benefits include:
- Improving communication between referring clinicians and specialist outpatient services
- Equitable, transparent and consistent assessment of patients’ need for care
- Delivering specialist outpatient appointments in order of clinical urgency
- Ensuring patients have essential investigations performed prior to their first specialist outpatient appointment, while also avoiding potentially unnecessary tests.
Queensland Health releases monthly reports of notifiable or communicable diseases within the local region. The communicable diseases update report contains comments on conditions for which notification numbers in the recent week are of public health interest.
The purpose of notifiable disease reports is to:
- Provide information about disease occurrence
- Monitor trends in disease prevalence
- Guide public health efforts to prevent and control diseases
- Allow timely detection of outbreaks to facilitate their management and control