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GCPHN Publication Generally Speaking for Gold Coast general practices

In the July edition

Generally Speaking publication goes digital

As of July 2018, Gold Coast Primary Health Network's (GCPHN) Generally Speaking publication will be published in digital format only and will no longer be sent to practices in printed copy. This decision has been made based on feedback from general practices and GPs and will also allow for more efficient and timely communication with local general practices. 

New referral templates for Gold Coast general practices

From L to R, the General Practice Liaison Unit Referrals Team: Ms Natalie Colley (Project Officer), Dr Danika Fietza (GP Liaison Officer and Mr Nathan Valentine (Senior Project Lead). 

A full suite of external referral templates has been updated for Gold Coast general practices, which feature Clinical Prioritisation Criteria (CPC), to help streamline and standardise referrals to Gold Coast Hospital and Health Service.  

Dr David Rowlands

Gold Coast Primary Health Network (GCPHN) Board Chair

The full suite of external referral templates has been updated for Gold Coast general practices and feature Clinical Prioritisation Criteria (CPC), to help streamline and standardise referrals to Gold Coast Hospital and Health Service.

Read more ...

Dr Lisa Beecham

General Practice Gold Coast (GPGC) Board Chair

Hope you all survived the End of Financial Year rush and are ready for the school holidays.

We have a fantastic education event being held on Saturday 18 August 2018 at Gold Coast Primary Health Network (GCPHN). 

Read more ...

In Brief News

13 HEALTH webtest project

The 13 HEALTH webtest is a pilot project which offers Queensland residents aged 16 years or older the option to order a free chlamydia and gonorrhea urine test online. 13 HEALTH webtest requests can be made through the Queensland Government website. 

Earlier Diagnosis of Sepsis

Dr Shane George, a Staff Specialist – Emergency Medicine and Paediatric Care, is raising awareness about recent research to help provide earlier diagnosis of sepsis (also known as septicaemia or blood positioning).

Jungara Unit - Child Protection Unit

The Jungara Unit is the Gold Coast Hospital and Health Service single point of contact for all child protection matters. The National Clinical Assessment Framework highlights the continuity of care for these children, who are required to be medically reviewed within the first three months of their placement.

Maternal fetal medicine helping high-risk patients

The City's only practicing obstetrician qualified in Maternal Fetal Medicine (MFM) is providing continuity of care for high-risk patients at Gold Coast Private Hospital.

Dr George Bertsos MBBS: a tribute

GP, gynaecologist, obstetrician and oenophile. Just a few words used to describe Dr George Bertsos, who retired from Mermaid Medical Centre on May 1; a day which marks the final chapter of a distinguished career.

You can help to prevent COPD exacerbations

Chronic Obstructive Pulmonary Disease (COPD) exacerbations are the second leading cause of
preventable hospitalisations in Australia. Research shows that your patients with COPD are more
likely to have an exacerbation (flare-up of symptoms) during the winter months.

General Practice Liaison Unit

Health Provider Portal (The Viewer) updates

Emergency Department (EDIS) Clinical Notes are back!
In March a risk was identified with EDIS clinical notes potentially displaying inaccurate information in The Viewer and as a result, all clinical notes from EDIS were disabled. 

Electronic Discharge Summaries
General practices can receive pathology and radiology results in Electronic Discharge Summaries (EDS).

Have you registered for the Health Provider Portal (The Viewer)?
The Health Provider Portal (HPP) service provides summary patient healthcare details to registered and authenticated health practitioners. 

Mental Health / Alcohol & Other Drugs

New Plus Social Program for people with severe mental illness

From 1 July 2018 a new service commenced on the Gold Coast for people with severe mental illness. This service is called the Plus Social Program. The Plus Social Program provides service information, intake and triage service into currently funded GCPHN organisations, clinical care coordination, and
after hours community based space.

Referral form for GCPHN-funded Mental Health Stepped Care Services

In order to simplify our intake process, as of 1 July 2018, Gold Coast Primary Health Network (GCPHN) funded Mental Health Services will have one referral form for all programs. 

Alcohol and Drug Clinical Advisory Service for health professionals

The Alcohol and Drug Clinical Advisory Service (ADCAS) is a specialist telephone support service for health professionals in Queensland, providing clinical advice regarding the management of patients with alcohol and other drug concerns. This free service is available from 8.00 am-11.00 pm, 7 days a week.

Australian-first ‘The Prevention Hub’ launches

The Prevention Hub is Australia's first integrated research initiative into pre venting anxiety and depression.

Recovery Oriented Language Guide

The Mental Health Coordinating Council (MHCC) has developed the Recovery Oriented Language Guide to address the importance of language choice, particularly when working or dealing with mental health.

Cancer Screening

Immunisation and cancer screening enquiries at GCPHN

The way immunisation and cancer screening enquiries are managed at Gold Coast Primary Health Network (GCPHN) is changing. From 1 July, enquiries regarding immunisations and cancer screening will be managed by our Practice Support Team. Previously these enquiries were managed by the Project Officer – Immunisations and Cancer Screening. 

Contact details for a range of common enquiries, including some that are best managed by the Gold Coast Public Health Unit (PHU), Qld Health or the Department of Health can be found here.

For further information please contact our Practice Support Team on 07 5612 5408 or

Aged Care

Elder Abuse Prevention and Support Service

Elder Abuse Prevention and Support Service (EAPSS) focuses on older people (non-Indigenous aged 60+, and Indigenous aged 50+) who are experiencing, or are at risk of, elder abuse, by offering case management, support, information and advice.

Turning Pain into Gain

Program helping Gold Coast residents

In recognition of National Pain Week (23-29 July), Gold Coast Primary Health Network (GCPHN) would like to acknowledge the Turning Pain into Gain Program, as it continues from strength to strength and embarks on their fifth year of the program.

Digital Health

Security practices and policies checklist for My Health Record

A participating provider is authorised by law (My Health Record Act 2012) and through an individual’s ‘standing consent’ given at registration) to upload health information about the individual to their My Health Record.

My Health Record online training - view and upload clinical information

Learn how to view a My Health Record for patient under your care, including discharge summaries, medicines to view and more.

My Health Record - clinical software simulators and summary sheets

There is a range of clinical software simulators or ‘sandboxes’ with which you can simulate viewing, creating and uploading clinical information to a fictional patient’s My Health Record, as well as carrying out Assisted Registration. 

My Health Record "Information sessions for general practices” workshop

Wednesday 18 July
Gold Coast Primary Health Network will be hosting a number of My Health Record events for general practice staff.


National Immunisation Program (NIP) schedules changes - 1 July 2018

From 1 July 2018, there will be significant changes to the National Immunisation Program (NIP) schedule and we are keen to ensure you have access to the information you need to implement the new schedule.

No Jab No Pay and Healthy Start for School compliance incentive

From 1 July 2018, Family Tax Benefit recipients will have their payments reduced by up to $737.30 per year for each child not meeting immunisation or health check requirements, where required.

Flu vaccination program requirements

From 1 May 2018, Australian Government-subsidised providers of residential aged care have been required to have in place a flu vaccination program that provides staff and volunteers of the service with access to a free flu vaccination on an annual basis. 

Immunisation and cancer screening enquiries at GCPHN

The way immunisation and cancer screening enquiries are managed at Gold Coast Primary Health Network (GCPHN) is changing. From 1 July, enquiries regarding immunisations and cancer screening will be managed by our Practice Support Team. 

Practice News

Important information for practices with the CAT Plus Suite installed

Current agreements for the use of this tool through Gold Coast Primary Health Network (GCPHN) concluded on 30 June 2018. To ensure ongoing access to the tool, you will be receiving new practice agreements in the coming weeks – until then your access will not be affected. Please expect contact from the practice support team shortly. 

Data security: Data Breach

The Office of the Australian Information Commissioner (OAIC) recently issued its first report of notifiable data breaches. More than 50 per cent of these breaches were caused by human error with only two per cent due to system error. Topping the list were health service data breaches at 24 per cent of the total. This is an important reminder to us all to acknowledge the risk and be vigilant to common security threats. 

Did you know we are halfway through the triennium?

We are already 18 months through the triennium! HALFWAY! Now is a good time for GPs to consider their continuous professional development (CPD) to ensure that they are on track to achieve 130 points by the end of 2019 including PLAN, one category 1 activity and one CPR.

For more information on the QI&CPD 2017-2019 Program visit the RACGP QI&CPD webpage. Keep your eye on our HealthyGC Education, Training and Events page for upcoming events in the Gold Coast region. 

Shingles Vaccine data now available in CAT4

A recent update to CAT 4 has included new reports to the Daily CAT view which will enable additional prompts to be created for display in Topbar. This includes the addition of shingles immunization data available.

If you are not familiar with CAT Plus prompts and how to create them please check the user guide here: CAT PLUS PROMPTS

For more information on CAT and how to obtain this tool please visit our Data Management webpage or contact practice support by emailing 

Our practice management website is now live

We now have a new Practice Management Resource page on our website. On this page you will find a range of resources available to assist with the management of general practice.

The resources available include human resources information, education and training, privacy and links to related information such as accreditation and data management. If you have any requests for information or feedback we would love to hear it. Please contact the practice support team –

What's on

View all upcoming events 

Featured: RANZCO GP Upskilling Workshop

Saturday 4 August, 8.30am-12pm
The Royal Australian and New Zealand College of Ophthalmologists (RANZCO) are hosting a free event with limited places where GPs will have direct access to local Ophthalmologists and brush up on their Ophthalmic skills and knowledge.

Queensland Fellows welcome general practitioners to take part in this informative and interactive morning workshop. It is free of charge to register and a light morning tea will be served.

CPD points have been applied for.

Enjoy this exciting opportunity to meet with local Fellows and develop your ophthalmic knowledge to enhance your everyday practice.

For further details email

GCPHN Professional Events

Wednesday 11 July
My Health Record
"Information session for General Practices"
6.30pm-8.30pm, Robina Find out more

Wednesday 18 July
My Health Record
"Information session for General Practices"
6.30pm-8.30pm, Southport 

Thursday 26 July
GP Trainer Workshop "Maximising the joy and managing the challenges of being a GP Trainer"
6.30pm-9pm, Robina

Monday 30 July
Providing health services to children in alternate care, 6pm-8.30pm, Robina

Monday 6 August
Providing health services to children in alternate care, 6pm-8.30pm, Robina

Click here to see all GCPHN Professional Events


View online - Primary Healthcare Positions Vacant

Place a free job notification

Place your listing on the HealthyGC website

Alternatively email:  
Word Count: 75 words     Layout: Dot points
Generally Speaking is a monthly publication produced by Gold Coast Primary Health Network. It is an important resource for general practice, with local information on GP/practice nurse training and education, quality initiatives, referral information, events, job notifications and local Gold Coast health and community programs that can benefit general practitioners and patients.
Level 1, 14 Edgewater Court, Robina Qld 4226  |  PO Box 3576 Robina Town Centre Qld 4230
P:  07 5635 2455  |  F:  07 5635 2466  |  E:  |

Gold Coast Primary Health Network would like to acknowledge the traditional custodians of the Gold Coast and surrounding areas, the Yugambeh, Yuggera and Bundjalung peoples. 

Gold Coast Primary Health Network gratefully acknowledges the financial and other support from the Australian Government Department of Health.

While the Australian Government Department of Health has contributed to the funding of this material, the information contained in it does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided herein.
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