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Health Care ProfessionalsReferral TemplatesReferral Template Support

Referral Template Support

If you need further assistance please review the below frequently asked questions or contact our Practice Support Team via the below form.



 

Frequently Asked Questions

What are the Clinical Prioritisation Criteria (CPC)
What do I have to do?
Do I have to provide standard referral criteria?
Under the “reason for referral and additional clinical information” section, there are 3 questions asked, do you require all 3 answered?
How much history of investigations do you require, as some of the information states that it’s mandatory?
Is this process only for new referrals? What about patients already waiting?
My referral was returned. Am I required to send back only missing/additional information, or will I have to resend a new referral?
What if the investigations were carried out at a previous hospital or ED attendance?
What if I am unable to provide a mandatory test result due to locality or availability of the test?
Why is the hospital requesting for a selection of the “Duration of referral”?
Why has my patients referral expired?

What are the Clinical Prioritisation Criteria (CPC)

CPC are state-wide clinical decision support tools that have been designed for use by referring practitioners when referring into the Queensland public hospital system and Queensland public specialist outpatient services. They allow for patients to be assessed and seen to in order of clinical urgency. Head to https://cpc.health.qld.gov.au/ for more information.

What do I have to do?

Continue referring your patients to Gold Coast Health. Ensure that when selecting the relevant referral template for the referral that you follow each section and supply the relevant mandatory clinical information, examinations and tests.

Do I have to provide standard referral criteria?

(e.g. Name, Medicare number, height, weight, smoking history, etc)

As per usual practice, include all relevant information pertinent to your patient’s care in the referral. Most GP software will auto populate demographic data that is already entered.

Under the “reason for referral and additional clinical information” section, there are 3 questions asked, do you require all 3 answered?

This section is crucial for our Bookings and Referrals team, as these 3 questions aid in how the referral is handled – including who the referral needs to be sent to and how it is actioned.

How much history of investigations do you require, as some of the information states that it’s mandatory?

(eg. Examinations, findings, tests etc)

Any relevant information pertinent to the referring problem should be included. Generally, 12 months history would be sufficient, unless there was a specific indication then clinical judgement should be used.

Is this process only for new referrals? What about patients already waiting?

This process only applies to new referrals completed on or after 2 July 2018, which is when the new template suite was released. However, if you have a patient on our waiting list and their condition changes or deteriorates, please make a new referral to Gold Coast Health with all new and relevant information so that we can review their clinical needs and adjust any urgency of care if necessary.

My referral was returned. Am I required to send back only missing/additional information, or will I have to resend a new referral?

It will be necessary for you to resend a new referral, containing all the information required. This is the safest and best way to ensure patient safety and timely clinical care.

What if the investigations were carried out at a previous hospital or ED attendance?

Please obtain and include previous hospital and ED investigations in the referral. If you have any issues or concerns then please contact the GP Liaison Unit.

What if I am unable to provide a mandatory test result due to locality or availability of the test?

You can make note of this under one of the free text fields under “Reason for referral and additional clinical information” section on the referral.

Why is the hospital requesting for a selection of the “Duration of referral”?

The “duration of referral” section on the referral is so that you can indicate if you would like the referral with our specialists to remain valid for 12 months or indefinite. If you believe that your patient will require ongoing care for longer than 12 months i.e. Patients with chronic health conditions, then the indefinite option should be selected so that your patient will continue receiving care without the need to be rereferred every 12 months. Patients with an acute presentation should be referred with the 12 month selection.

Why has my patients referral expired?

If your patients referral has expired, there is the requirement that we have a current and active referral. This is best clinical practice for patients and applies directly to the specialist Outpatient Services Implementation Standard (SOSIS). 

 

Related Links & Resources
Health Provider Portal - HPP

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