What information can GPs access?
Queensland general practitioners (GPs) have online access to patient information through Queensland Health’s read-only application, The Viewer
which is known as the Health Provider Portal.
All Health Provider Portal release notes can be found here
More details about information that GPs can access is available on the Queensland Health Website
Requests for patient information
Patient information can also be obtained from the Gold Coast Hospital and Health Service by completing the CONSENT FOR RELEASE OF PATIENT INFORMATION. Further information on how to request patient information can be found here.
Important hospital contacts
Gold Coast Health contact page
has important Gold Coast Health contact numbers.
Preferred telephone number for referrals to GCUH emergency department.
The best number for phone referrals to the Gold Coast University Hospital emergency department is 07 5687 5201. Your call will be answered by a consultant allocated in the ‘resuscitation pod’ who will record the details in the Emergency Department Information System (EDIS) and post a notice to the rest of the team.
Patient travel subsidies
If your patient lives in a rural and remote area, and has to travel more than 50km for specialist medical services not available locally, they may be eligible for the Patient Travel Subsidy Scheme
to help with travel costs.
Medical software referral templates
to assist with patient care management are provided for software applications of Best Practice, Medical Director, Practix, Zedmed, GP Complete and Genie.
GP only wait list information
Gold Coast Health is committed to reducing outpatient appointment waiting times and they provide Gold Coast Primary Health Network each month with wait list for distribution to General Practitioners only.
Publicly viewable outpatient waiting details
Patients can access the publicly viewable outpatient waiting details for the Gold Coast at:
If you have any updates to this content please email GCGPLU@health.qld.gov.au
GP only phone hotline
Gold Coast Health (GCH) has introduced a new hotline for general practitioners (GPs) to have access to information about their patients.
The Complex Care Team is available 7 days a week: Monday to Friday from 7am-5pm, and Saturday and Sunday from 8am-4.30pm
GP's can access the phone numbers
once logged in to the site with a GP login.
Other Gold Coast Health information for GPs
Other GP only updates from Gold Coast Health can also be found on this secure page
including current briefing notes.
Please note the New Referral Templates that include CPC are not included below as this information is included in the template itself.
We encourage all practices to send referrals electronically however if you do not have access, here are the fax alternatives:
- Outpatient bookings and referrals fax 07 5687 4497
- Adult Community Health referrals fax 1300 668 536
- Antenatal referrals fax 07 5687 1597
Outpatient Referral Guidelines
To ensure your patient can be prioritised appropriately to the outpatient waiting list it is important that you follow the GP Referral Guidelines.
For other departments
The prerequisite tests are found in the GP referral templates for your practice software program.
You can find the most up to date Specialist Outpatient Referral Templates
to Gold Coast Health here.
GP Referrals must clearly indicate (as a minimum):
- the name of specialist/clinician you are referring to
- the reason for the referral
- all relevant history relating to the presenting problem
- appropriate examination findings
- pre-requisite tests/investigations (as specified on the GP Referral Templates or referral guidelines)
Incomplete referrals can often not be safely triaged and may be sent back to you & your patient if the specialist is unclear about how to prioritise your patient based on the information provided.
Sending Outpatient Referrals
Secure electronic transmission of referrals sent via Medical Objects should now be the primary way to send referrals to GCUH. Over 70% of GPs on the Gold Coast are able to refer this way. Electronic referral provides the extra reassurance your referral has been received as a confirmation receipt is sent back to you.
Practices who have successfully met the requirements for eHealth PIP are now able to send referrals electronically to Gold Coast Health. There are three addresses now in the Address Book.
Please be careful to select the correct address.
Outpatient Referral Triage Guidelines
Gold Coast Health clinicians triage all referrals that they receive for Specialist Outpatient appointments.
Clinical Prioritisation Criteria
There are existing guidelines, or guidelines are currently being developed, to ensure that referrals are triaged in a safe, equitable and consistent manner for all Specialist Outpatient services.
Where available, Gold Coast Health use the Clinical Prioritisation Criteria (CPC) that were developed, validated and approved for state-wide use in Queensland public hospitals. The criteria are applicable to a wide range of common and serious clinical conditions and problems for most specialties. Additional information about CPC is available at: https://cpc.health.qld.gov.au
The guidelines are applicable to all referrals, whether they are received from internal (i.e. from clinicians working in Gold Coast Health) or external sources (i.e. from general practitioners, private specialists or other primary care providers). However, to be triaged, referrals need to:
- Relate to conditions or problems that are ‘in-scope’ for the public Specialist Service;
- Include sufficient clinical information and the prerequisite investigation results necessary to safely triage them; and
- Be most appropriate for that specialty, rather than a different Specialist Service.
Clinical priority categories
The classification of the clinical priority of appropriate referrals has three main categories, numbered one through three.
Referrals with the highest clinical priority are triaged as ‘category one’. Category one referrals should receive a specialist outpatient appointment within thirty (30 days) from the date they are received.
Referrals should be triaged as ‘category one’ if they are for conditions or problems that: have the potential to require more complex or emergency care if their assessments are delayed; and/or they may adversely affect patients’ quality of life.
Category two referrals should receive specialist outpatient appointments within ninety (90) days from the date they are received.
Referrals should be triaged as ‘category two’ if they are for conditions or problems that: have the potential to require more complex or emergency care if their assessments are delayed for longer; and/or they may adversely affect patients’ quality of life if the assessment is delayed for longer.
Category three referrals should receive specialist outpatient appointments within one year (365 days) from the date they are received.
Referrals should be triaged as ‘category three’ if they are for conditions or problems that are unlikely to progressively deteriorate and the management is unlikely to be complicated through the delay.