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GCPHN Publication Generally Speaking for Gold Coast general practices

In the November edition

HealthyGC service directory to be decommissioned 

The end of the year is fast approaching and the team at Gold Coast Primary Health Network (GCPHN) have been working tirelessly on the redevelopment of the HealthyGC website. Through extensive consultation with our stakeholder groups we have developed a rich understanding of how people are using the current HealthyGC website and identified opportunities that are informing the redesign of the new optimised website, with the new site expected to go live in January 2020.

As part of the redevelopment, GCPHN have made the decision to decommission our HealthyGC service directory and instead move to the National Health Service Directory (NHSD), a government owned, not-for-profit organisation who deliver telehealth and digital health services to all Australians.

In preparation of the decommissioning of our HealthyGC service directory we recommend that if your services are not already listed on the NHSD directory, you get in touch with them to add your listing. You can find out more about NHSD and adding your service to their directory here. If you have any questions or concerns, please contact our Communications team on

Dr David Rowlands

Gold Coast Primary Health Network (GCPHN) Board Chair

At the 2019 AGM, I will be retiring from the Board of GCPHN. I will have completed four years as the Chairman of GCPHN, and before that, four years as the Chairman of Gold Coast Medicare Local.

It truly has been an honour and a privilege to serve as Chairman of these two organisations.

Read more ...

Dr Kate Shapland

General Practice Gold Coast (GPGC) Board Chair

As it draws to the close of another year, it also comes to the end of my time on the Board of GPGC, and on the Gold Coast in general. I have been here for 20 years, and honestly feel that is due to the old Gold Coast Division of GPs that I stopped here.

Read more ...


Aboriginal and Torres Strait Islander resource now available online

Gold Coast Primary Health Network have recently created a new Cycle of Care for Aboriginal and Torres Strait Islander Health. The graphic can help guide your treatment of your Aboriginal and Torres Strait Islander patients to help keep their health on track. Find the Cycle of Care on our Aboriginal and Torres Strait Islander health webpage (scroll down to Clinician Resources).


Carl's Corner

Reflections of a Clinical Lead

The story of General Practice in numbers

In September two important reports were published that provide a comprehensive overview of the current state of General Practice in Australia. 

The RACGP published its third annual Health of the Nation Report  that provided a unique overview of the general practice sector, but with a special focus on ‘GP self-care and wellbeing’; and the Australian Institute of Health and Welfare published a report with the meaty title: ‘Medicare-subsidised GP, allied health and specialist health care across local areas: 2013-14 to 2017-18’ Find out more

Gold Coast Health

STS AddressBook change of fax number

The current fax number for Secure Transfer Services (STS) will no longer be available after 31 December 2019. The new fax number which can be used from now, is 07 3726 4720 and has been updated on the STS AddressBook Update Form and the STS AddressBook Individual Update Form. The forms provide information on how to complete and return once filled in. 

Filling in referrals and removing old investigations

Gold Coast Health (GCH) have been part of a state-wide mission over the last few years to improve the referral pathway through the CPC project (Clinical Prioritisation Criteria). Gradual improvements are being made and the number of GPs using the referral templates for their GCH referrals to specialists or to the Outpatients Department for specialist opinion and management has improved substantially.

Clinicians at Gold Coast Health have advised that some electronically sent referrals are up to 100 pages long with investigations included that are many years old. This can slow down the triage process and delay patients access to care. Please note that all old non-relevant investigations need to be unticked. Please only include the few investigations that are either mandatory or relevant to the problem that you are referring your patient in for. For more information on how to fill in the referral, please see the factsheet

It’s easy to view discharge summaries quickly

Gold Coast Health discharge summaries can now be viewed via the Health Provider Portal (or, The Viewer) when they are available. This is along with recent pathology and radiology results and outpatient appointment information. To register to use The Viewer, please visit the QLD Government website.

Mental Health / Alcohol & Other Drugs

Lighthouse treatment service now taking referrals

Lives Lived Well has launched Lighthouse, a new community based mental health treatment service on the Gold Coast. Funded by Gold Coast Primary Health Network (GCPHN), the service has been designed to provide long-term clinical support for young people with severe and/or complex mental health needs. To refer patients into the service, please contact Lives Lived Well directly on 07 5699 8248. For more information visit HealthyGC

Cancer Screening

BreastScreen Queensland screening results for last quarter

BreastScreen Queensland provides screening services to Queensland women through 11 Services at over 200 locations around Queensland. The Gold Coast Gold Coast BreastScreen service screened 9060 women between July and September 2019, 103% of the year to date target (source: here). More information about BreastScreen Queensland can be found on their website

Digital Health

GCPHN support Specialist Practices to register for My Health Record

Gold Coast Primary Health Network (GCPHN) continue to support the My Health Record expansion, providing support to Specialist Practices and Allied Health Care Organisations on the Gold Coast. GCPHN are engaging with specialist providers to enhance access to patient information with 35 Gold Coast Specialist Practices now registered for My Health Record. Uploading a shared health summary or event summary is a way to share important information about your patients that you think other members of the patients healthcare team should have access to. For more information contact

My health for life

My health for life releases key outcomes from program

My health for life is a Queensland Government funded program aimed at addressing the increasing incidence of chronic disease in Queensland. The attached infographic outlines some positive results and outcomes from the program. More information on the program can be found on the HealthyGC Prevention webpage, or on the My health for life website. 


#StopMeasles campaign from Australian Academy of Science

The Australian Academy of Science, in partnership with the Australian Department of Health, have released educational and promotional materials to inform consumers and health professionals about the highly contagious and sometimes deadly disease, to help people understand their risks. Find out more

Course in Immunisation Practice in Primary Healthcare

Registrations for the Course in Immunisation Practice in Primary Healthcare are now open for clinicians. The course has been designed to upskill students (clinicians) to perform a range of comprehensive immunisation services, and remain up to date with current vaccination programs, changes, and requirements to their scope of practice. The course includes online learning completed via BenchmarqueIQ, half-day face to face workshop, in-class activities and a mandatory third party observed workplace activity. The fee to attend and complete this course is $375.00 per student. Places are limited. Find out more/register

Practice News

Australian Immunisation Handbook tip: Pre-vaccination screening

The online Australian Immunisation Handbook has a dedicated section to assist providers to screen each individual prior to vaccination. Pre-vaccination screening is vital in minimising the risk of adverse events, optimising the individual’s immune response and can, in some cases, assist in protecting other household contacts against vaccine preventable diseases.

Providers are encouraged to use the pre-vaccination checklist and table of responses to conditions or circumstances identified through the pre-vaccination screening checklist for every immunisation encounter.

Tip 1: PIP QI Topbar '10 Improvement Measures' App now available 

The new Topbar PIP QI App will drive better data quality for the ‘10 Improvement Measures’. This App notifies the Doctor when a presenting patient’s record is missing information pertinent to the ‘10 Improvement Measures’. The Practice may opportunistically update clinical information, for the presenting patient, during the patient’s attendance at the Practice.

The PIP QI App is available to all users on Topbar. 

PIP QI Tip 2: Opting patients out of sharing their de-identified data with GCPHN via CAT

If you have patients opting out of sharing data with GCPHN, you will need to remove them in Cat 4 before the first of each month. To do this, you will need to complete a data collection in Cat 4 towards the end of each month, then remove the patients who have opted out during that month. Do not send this collection to GCPHN, as the data will automatically come on the first on the month as usual. If you have no patients who have opted out, you won’t need to do the extra manual collect. Instruction to opt patients out can be found here

PIP QI Tip 3: Opting patients out of sharing data in Primary Sense™

Instructions on how to opt patients out of sharing data through Primary Sense™ can be found in the user guide provided to you by your Practice Support Officer. If you cannot locate this, please email or ph: 5612 5408 

In Brief News

New Medicare Item Numbers for eating disorders

From Friday 1 November, new Medicare Benefits Schedule (MBS) item numbers have been introduced to allow Australians with severe eating disorders to access comprehensive treatment plans under Medicare. The MBS notification and factsheet for the new eating disorder items are now available on the MBS Online website

New edition of aged care clinical guide (Silver Book) for GPs

The new edition of the RACGP aged care clinical guide (Silver Book) provides GPs with up-to-date information on the complex care of older people and is now available. Find out more

Using personal mobile devices for clinical photos in general practice

The Royal Australian College of General Practitioners has released a new factsheet to support GPs when deciding to use personal mobile devices for clinical photos. Find out more

Australasian Chapter of Sexual Health Medicine releases recommendations

Australia’s peak colleges, societies and associations have developed lists of recommendations of the tests, treatments, and procedures that healthcare providers and consumers should question. Find out more

Promoting participation in cervical screening program to Aboriginal and/or Torres Strait Islander Women 

The Promoting Participation in the National Cervical Screening Program to Aboriginal and/or Torres Strait Islander Women course aims to educate healthcare providers on the changes to the National Cervical Screening Program and promoting the benefits of regular cervical screening to Aboriginal and/or Torres Strait Islander women. Find out more

New RACGP resources - Secondary use of general practice data

The Royal Australian College of General Practitioners (RACGP) have developed new resources to help practices evaluate requests for data for secondary use, minimise risk, and comply with relevant legislation. Find out more

12 Clinical Tools recommended by ELDAC

End of Life Directions for Aged Care (ELDAC) has identified twelve clinical tools useful for primary care, home care and residential aged care, to help you recognise end of life and assess palliative care needs for older Australians and caregivers. Find out more

Griffith University looking for Senior Lecturer

Griffith School of Medicine is looking for a Senior Lecturer, Primary Health Care (P/T) to join their team.  Closing date: Friday, 29 November 2019 at 5pm AEST. All applications must be submitted online.

Research Opportunities

Seeking feedback on hyperbaric oxygen therapy

James Cook University are seeking feedback from a wide variety of practitioners around the use of hyperbaric oxygen therapy for foot ulcers.

Flinders University seeking GP experiences

Flinders University are currently researching general practitioner experiences of, and strategies for, managing patients with multimorbidity.

Bond University heart research opportunity

Anyone that has had some type of cardiac event/intervention/surgery within the past three years, is younger than 78 years and has medical clearance to exercise (or can get clearance) is eligible for this study.

What's on

View all upcoming events 

FEATURED: Sustainability of Healthcare Awards and Colloquium

Wednesday 27 November 2019, 1pm-9pm
The Bond University Sustainability of Healthcare Awards and Colloquium were developed with the purpose of promoting and raising awareness of best practice in high-value health care and recognising the achievements of those in the community who are advocates and pioneers in this area.

Join the interactive forum and live debate on how diseases are defined, redefined and diagnosed, overdiagnosis and the sustainability of healthcare. The Colloquium runs from 1pm to 4pm followed by refreshments and networking time prior to dinner.

This dinner event will see members of the community rewarded for their commitment to the Sustainability of Healthcare through awards in a variety of categories.

Find out more/register
GCPHN Professional Events

Wednesday 6 November
Practice Managers Breakfast: AAPM Networking
7.30am - 9am, Robina

Wednesday 11 November
The Advance Project: Initiating Advance Care Planning, Palliative and Supportive Care in General Practice (for practice nurses and managers)
6pm - 8.30pm, Southport

Wednesday 20 November
Screening for Problem Gambling
9.30am - 11am, Robina

Wednesday 27 November
Benchmarque: Chronic Disease Support Program
8.45am - 4.30pm, Robina

Registrations now open for 2020 
Course in Immunisation Practice in Primary Healthcare

Click here to see all GCPHN Professional Events


View online - Primary Healthcare Positions Vacant

Place a free job notification

Place your listing on the HealthyGC website

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Word Count: 75 words     Layout: Dot points
Generally Speaking is a monthly publication produced by Gold Coast Primary Health Network. It is an important resource for general practice, with local information on GP/practice nurse training and education, quality initiatives, referral information, events, job notifications and local Gold Coast health and community programs that can benefit general practitioners and patients.
Level 1, 14 Edgewater Court, Robina Qld 4226  |  PO Box 3576 Robina Town Centre Qld 4230
P:  07 5635 2455  |  F:  07 5635 2466  |  E:  |

Gold Coast Primary Health Network would like to acknowledge the traditional custodians of the Gold Coast and surrounding areas, the Yugambeh, Yuggera and Bundjalung peoples. 

Gold Coast Primary Health Network gratefully acknowledges the financial and other support from the Australian Government Department of Health.

While the Australian Government Department of Health has contributed to the funding of this material, the information contained in it does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided herein.
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Primary Health Positions Vacant within the Gold Coast Region

The information on this page is for professionals seeking work in primary health care within the Gold Coast Region. Read more...

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Gold Coast Primary Health Network (GCPHN) assists healthcare professionals in the Gold Coast region through presenting professional education evenings and training events. Read more...

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