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GCPHN Publication Generally Speaking for Gold Coast general practices

In the March edition

GCPHN staff able to help patients learn more about My Health Record in general practices 

Now that patient records have been set up for My Health Record, Gold Coast Primary Health Network (GCPHN) is providing one-on-one support for patients visiting a general practice, to assist them in how to use the system. Gold Coast Primary Health Network CEO Matt Carrodus said it was an important free service that practices could take advantage of.

“We understand that practice staff may be getting a number of inquiries from their patients, about how to access the records that have been created for them,” Mr Carrodus said.

Friendly Gold Coast Primary Health Network staff are available to visit practices, to assist patients, GPs, specialists and allied health professionals to provide My Health Record support. 

“We understand practice staff are very busy, which is why we have staff available to provide a practical demonstration to patients about the My Health Record software, helping them a set up and access their My Health Record, setting up access codes, authorised representatives or recording personal notes.”

Gold Coast Primary Health Network is also providing one-on-one support for healthcare providers to upload, view and save documents on My Health Record. Find out more

Dr David Rowlands

Gold Coast Primary Health Network (GCPHN) Board Chair

We are inviting general practitioners , practice nurses and practice managers to participate in the Advance Project, a program to support general practices in implementing advance care planning and palliative care into everyday clinical practice.

Read more ...

Dr Kate Shapland

General Practice Gold Coast (GPGC) Board Chair

We are pleased that the  year started with our first networking/education evening, a combined gathering with the Gold Coast Medical Association (GCMA). 

This was free for all general practitioners (GPs) on the Gold Coast to attend and partners were also invited.

Read more ...


Free Advance Care planning for General Practice

Gold Coast general practitioners (GPs), practice nurses and practice managers are invited to participate in the Advance Project, a program to support general practices in implementing advance care planning and palliative care into everyday clinical practice. 

Uploading data to the Australian Immunisation Register

Gold Coast Primary Health Network (GCPHN) often receive enquiries regarding uploading of data to the Australian Immunisation Register (AIR). The team at GCPHN have put together some information and tips for general practice staff to address some of these questions.

General Practice Liaison Unit

GCUH recruiting adults with MND

Gold Coast University Hospital is recruiting adults with Motor Neurone Disease (MND) to participate in a research study investigating the effects of medicinal cannabis in the progression of MND.
This study will include comprehensive neurological and diagnostic assessments at no-cost.

Mental Health / Alcohol & Other Drugs

Changes to referral templates for mental health

Gold Coast Primary Health Network (GCPHN) recently completed a review of its commissioned services, and as a result, a number of changes were made to the Psychological Services Program as well as related referral templates. 

Online interventions in treatment of mental illness

The Royal Australian College of General Practitioners’ (RACGP) 2018 Health of the Nation Report recognises that about two-thirds of general practice consultations contain a mental health element, and two-thirds of general practitioners (GPs) say patients talk about mental health more than any other health issue. GPs also identified patients’ mental health as being the most concerning health issue for the future.

Dr Jan Orman from Black Dog's Institute's Professional Education Team has written an article aimed at GP colleagues, addressing the role of online interventions in the treatment of mental illness in patients. 

Cancer Screening

Routine re-screen reminders: National Cervical Screening Program

Healthcare providers are reminded that they may experience an increase in patient enquiries and requests for cervical screening tests as the National Cancer Screen Register continues to send reminders to women who are overdue for their next routine Cervical Screening Test.

Women should be reassured by their cervical screening test providers that while it is recommended that asymptomatic women aged 25-74 years undergoing routine screening have their first HPV-based screening test two years after their last Pap test, the risk from delaying their test for a few months is extremely low.

Local and state campaigns to raise breast screen participation

With current appointment wait times for the free breast screening program reduced to around two weeks, general practitioners and practice staff are asked to encourage eligible patients to book in for a breast screen at BreastScreen Queensland.

National Bowel Cancer Screening Program referral information

When referring National Bowel Cancer Screening Program (NBCSP) participants for assessment colonoscopy at a Gold Coast Health facility, please ensure to use a Gold Coast Health Gastroenterology department template directed to the department head, not a Colorectal department template. 

Please also ensure to mention that the patient is a NBCSP participant, and attach the NBCSP pathology result. This will assist with correct triaging and reduce potential delays in care. 

Digital Health

Is your practice prepared for My Health Record, post opt out?

To better prepare your practice for My Health Record (MyHR) post-opt out, Gold Coast Primary Health Network is offering additional support for practices, healthcare providers and patients, whereby one of our team members can visit at a time convenient for the practice and provide MyHR support, training and information.

Managing your NASH PKI Certificates

NASH PKI Certificates expire two years from the date of issue and you will need to request a new NASH PKI certificate when the expiry date is close. The Department of Human Services (DHS) will send a reminder before your certificate expires, however you can renew your NASH PKI Certificate via HPOS/PRODA.

Roles and responsibilities in your practice with My Health Record

The Healthcare Identifier (HI) Service and the My Health Record system require people working in Seed Organisations to be assigned to roles, which authorises them to carry out certain actions.

A Seed Organisation is a legal entity that provides or controls the delivery of healthcare services e.g.a local general practice, pharmacy or private medical specialist. The roles recognise the different responsibilities in an organisation from administration through to healthcare provision.

If you have any questions or need support with My Health Record please contact the GCPHN My Health Record team on

My Health Record: Frequently asked questions

If you have any questions relating to My Health Record (MyHR) you can visit the My health Record website or you can contact our MyHR team at


Meningococcal B vaccine for children

The Gold Coast Public Health Immunisation Team are seeing an increase in children being referred by general practitioners (GPs) for the Meningococcal B vaccine (Bexsero).

Gold Coast Public Health Unit advise this vaccine is safe to give from six weeks; however it is important that children up to the age of two years are given paracetamol (where no allergy is recorded) at least 30 minutes prior to the vaccination to reduce the risk of fever.

More information can be found in the Immunisation Handbook or in the Meningococcal Factsheet on the National Centre for Immunisation Research and Surveillance website.

Practice News

Tip 1

Did you know PenCS does ‘Tip of the Month’ videos to help you get the most out of the CAT software suite? Find the videos here

Tip 2

Our Practice Support Helpdesk often receives enquires from practices looking for clinical or support staff. Our HealthyGC website has a page - Primary Healthcare Professional Opportunities - where practices can submit advertisements for vacant positions.  

Tip 3

We have recently sent out our quarterly data feedback report. The topic was Health Assessments and Immunisations and the report can be found on our data management webpage. The data provided is aggregated Gold Coast data from 137 practices who currently submit deidentified data to GCPHN. The report is intended to identify the completions of Health Assessments and adult immunisations across the Gold Coast. This could be an opportunity to utilise CAT4 in your practice to:

  • Identify your completion rates for health assessments for eligible patients.
  • Identify current immunisation coverage for selected patient groups.
  • Identify a focus area for improvement in your practice. 

Please remember that this is an interactive document with links to relevant webpages. Feel free to share this report with other members of your team in the electronic format to enable access to the resources provided.

You can contact your practice support team on 5612 5408 or if you would like more information or to receive help with developing your own practice report to inform improvement activities in your practice.

In Brief News

Gold Coast Sexual Health Service Chlamydia and Gonorrhoea infection study during GC2018

Gold Coast Sexual Health Service would like to extend a huge thank you to all healthcare providers who participated in enhanced surveillance study of Chlamydia and Gonorrhoea infection during GC2018. The results from this study have been published and were also presented at a recent international sexual health conference.

New online learning modules for GPs in Palliative Care Delivery

The Program of Experience in the Palliative Approach (PEPA) have released new online learning modules to support knowledge and skills of general practitioners (GPs) practice for Palliative Care Delivery. The six modules of learning include: principles of palliative care, communicating with people with life-limiting illnesses, Advance Care Planning, assessing and managing symptoms, assessing and managing pain and awareness of self-care.

Free Translating Service available for patients

General practitioners (GPs) are advised that the Free Translating Service is available for eligible patients who may need important documents translated, such as vaccination documents, medical certificates and other medical documents. 

HPV resources now available to encourage uptake in young people

The Department of Health has developed a suite of communication resources for parents, students and health professionals to support uptake of the Human papillomavirus (HPV) vaccine.

Online mental health training for health professionals

The Private Mental Health Consumer and Carer Network received a small grant to develop some training modules as part of the Consumers and Carers as Educators Project. The training modules provide practical guidance on how to involve consumers and carers in meaningful ways into patient-centered care models.

GPs invited to improve care of patients with sleep problems

General practitioners (GPs) are invited to participate in research that aims to improve care of patients with sleeping problems. The investigators include Professors Doug McEvoy of Flinders University South Australia, Nick Zwar at Bond University and Nigel Stocks at the University of Adelaide. GPs will be remunerated for their time.

How the law applies in your general practice

The ELDAC legal toolkit contains high quality, state-specific information about end of life law in clinical and aged care practice. General practitioners (GPs) are encouraged to utilise this toolkit to assist them in their clinical and legal roles for their patients. 

Seeking feedback on menopause-related experiences

Monash University is conducting research investigating menopause-related experiences and health care needs among women who have migrated from low and middle income countries. If you provide care for women in midlife who have migrated from low and middle-income countries to Australia, Monash University would like to know about your experiences and information needs.

What's on

View all upcoming events 

FEATURED: 16 March 2019
Australasian Chapter of Sexual Health Medicine Annual Scientific Meeting

General practitioners and allied health professionals are invited to attend the Australasian Chapter of Sexual Health Medicine Annual Scientific Meeting (ASM). 

This year’s ASM seeks to present a range of scientific sessions including transgender, syphilis and sexual health in youth. We’ll also look at what we currently do well and how we can share these models of care.

Each session will focus on how technology intersects with sexual health medicine, and how care varies from urban settings to those in rural and remote practices. We will also include the Penelope Lowe Prize trainee presentations.

GCPHN Professional Events

Wednesday 20 March
Rheumatic Heart Disease Update
6.30pm-8.30pm, Robina

Monday 1 April
B.strong Brief Intervention Training Program
8.30am-4.30pm, Robina

Wednesday 3 April
B.strong Brief Intervention Training Program
8.30am-4.30pm, Robina

Addressing Eating Disorders in Primary Care
6.30pm-8.30pm, Robina

Click here to see all GCPHN Professional Events


View online - Primary Healthcare Positions Vacant

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Word Count: 75 words     Layout: Dot points
Generally Speaking is a monthly publication produced by Gold Coast Primary Health Network. It is an important resource for general practice, with local information on GP/practice nurse training and education, quality initiatives, referral information, events, job notifications and local Gold Coast health and community programs that can benefit general practitioners and patients.
Level 1, 14 Edgewater Court, Robina Qld 4226  |  PO Box 3576 Robina Town Centre Qld 4230
P:  07 5635 2455  |  F:  07 5635 2466  |  E:  |

Gold Coast Primary Health Network would like to acknowledge the traditional custodians of the Gold Coast and surrounding areas, the Yugambeh, Yuggera and Bundjalung peoples. 

Gold Coast Primary Health Network gratefully acknowledges the financial and other support from the Australian Government Department of Health.

While the Australian Government Department of Health has contributed to the funding of this material, the information contained in it does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided herein.
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