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GCPHN Publication Generally Speaking for Gold Coast general practices

In the August edition

Gold Coast Health referral templates

More than 95 per cent of all referrals that are received by Gold Coast Health Specialist Outpatient Services are now on templates. This is helping Gold Coast Health to process referrals in a more reliable and efficient manner, which is improving the quality of care of Gold Coast patients. 
New and updated templates
All the templates for referring patients to Gold Coast Health have been updated for the 2019-2020 financial year. With Queensland Health receiving around 900 referrals per week, it is important that the most up-to-date templates are used to ensure faster turnaround time for patients.

Feedback from GPs and hospital clinicians have been incorporated to make the latest versions simpler, shorter and clearer. Templates have also been developed for new specialist services.

The latest versions will be current for the next 12 months and are available for download here. Please remember to delete all previous versions.
Smart referrals are coming
Queensland Health is currently developing a state-wide referral management software package, called Smart Referrals. It has several components, including one for general practice.

The Central Queensland, Wide Bay and Sunshine Coast Primary Health Network and their Clinical Lead, GP Dr Jon Harper, are currently in the final stages of testing Smart Referrals to ensure it is feasible and useful for general practice. Smart Referral will then be offered to the rest of Queensland, including the Gold Coast.

The plan is for Smart Referrals to eventually replace some or all of the Gold Coast Health templates. Gold Coast Primary Health Network will continue to provide updates as new information is received.

Dr David Rowlands

Gold Coast Primary Health Network (GCPHN) Board Chair

Through the combined efforts of Gold Coast Primary Health Network (GCPHN) and Gold Coast Health, I am pleased to report that all referral templates for Gold Coast Health have been updated for the next 12 months. Practices can download them from our website at:

Read more ...

Dr Kate Shapland

General Practice Gold Coast (GPGC) Board Chair

They do say that a mechanic's car is always the dodgiest and a painter's house is always the messiest. Unfortunately, the same can be said of doctors. Over the latter part of 2019, GPGC and GCMA are partnering up to try to create a support network for the physical and mental health of each other.

Read more ...


PIP QI Forum

Gold Coast Primary Health Network (GCPHN) are partnering with North Coast Primary Health Network for the third PIP QI Forum, held at South Tweed Sports Club.

These forums will provide updates on how GCPHN can support practices including accessing Continuous Quality Improvement packages, resources and templates to better support PIP QI Incentive requirements. 

If you would like to register and to find out more, visit GCPHN website. 


Carl's Corner

Reflections of a Clinical Lead
Gold Coast Primary Health Network

Not everything important is measurable

On the 1st August, the Quality Improvement Practice Incentive Payment (PIP QI) finally became a reality for Australian general practices.

After many years of planning, the Department of Health confirmed the three key requirements: that accredited general practices register for participation in PIP QI Incentive, periodically share de-identified data with their PHNs and that they undertake continuous quality improvement in a structured manner. 

Read more ...

Gold Coast Health

Paediatric Pearls - Tips from Gold Coast Health Paediatricians

Atopic eczema is common in early childhood and can affect up to a third of children. It can significantly impact on a family's quality of life and is both physically and emotionally distressing for parent and child. Read more ..

High Risk Foot Podiatry Service

Gold Coast Health (GCH) High Risk-Foot Podiatry Service is a service for patients with current foot ulcer, peripheral arterial disease, peripheral neuropathy, previous foot ulceration and/or lower limb amputation.
The service aims to reduce hospital admissions/length of stay associated with foot and lower limb disease, reduce the number of non-traumatic lower limb amputations and support and promote foot health practices. Read more ...

Useful contact information for Gold Coast Health

Complex Care Team
The Gold Coast Health (GCH) Complex Care Team help GPs to access information about their patients and can be contacted on 1300 004 242.
A service navigator is available 7 days a week, from Monday to Friday from 7am - 5pm, and Saturday and Sunday from 8am - 4.30pm. The service was established in early 2019 to support GPs in navigating the health service or finding results or information about appointments and recent admissions of patients.
Patient Liaison Service
The GCH Patient Liaison Service welcomes feedback, enquiries, compliments and complaints from consumers and all other stakeholders.
Feedback can be given by phone (5687 2048), email or online. The service is open 8am – 4.30pm, Monday to Friday. 
Request of information
The Request of Information service provides information about patients that were treated by GCH to non-hospital clinicians. Requests need to be submitted by fax on 07 5687 3699 or 07 5687 3698.
For non-clinical or general enquiries, the service can be contacted on 07 5687 3829 or email
Gold Coast Health Switchboard
The GP-only, priority telephone number for the GCH switchboard is 07 5687 0003. The operator will connect GPs as required.
The GP Liaison Unit
The GP Liaison Unit can be contacted by e-mail, From July 2019, the unit consists of a part-time GP Liaison Officer. Emails will not routinely be monitored and there may be delays in responding to queries. Clinical queries should therefore be directed to the complex care team or patient liaison service in the first instance.

Digital Health

Asthma and My Health Record

There are 2.7 million Australians with Asthma, therefore when it comes to managing asthma and reducing the severity of flare ups, having information on hand is crucial. Yet only one in five adults with asthma has a written asthma plan for managing their condition. As patients move through the healthcare system, they can keep records of their respiratory health and share this with their clinical care providers. Their My Health Record is a repository for:

  1. Accurate shared health summaries that ensure vital information is available in a timely fashion to treating clinicians
  2. Prescribing and dispensing histories, which will improve adherence to asthma medications

Learn how to manage your NASH PKI certificate

  • Expired certificates
  • Request a certificate
  • Certificates no longer needed
  • Lost certificates
  • Certificates not received
  • Correction installation of certificates
Read more here or contact the eBusiness Service Centre on 1800 700 199

Cancer Screening

Record breast screening numbers achieved thanks to GP support

An increased number of BreastScreen Queensland (BSQ) Gold Coast clients reported it was their GP or health professional recommendation that prompted them to book a breast screen last financial year. 

Read more ...

Authenticating cervical screening providers without a Medicare provider number

The National Cancer Screening Register (NCSR) has advised that if you are a healthcare provider but do not have a Medicare provider number, you can now more easily access participant information for the National Cervical Screening Program through the NCSR.

Since the transition of the state and territory registers to the NCSR in December 2017, the NCSR has required cervical screening providers without a Medicare provider number to verify their identity each time, usually via a call back method, to access participant information.

Read more ...

My Health Record Webinars

Clinical Documents in My Health Record explained
This webinar was held recently and is now available for viewing. A copy of the slides is available on the Gold Coast Primary Health Network Digital Health web page.
Utilising My Health Record to enhance medicines safety in chronic disease patients
This webinar from 1pm - 2pm, Wednesday 28 August 2019, will demonstrate the intersections of My Health Record throughout the journey of a chronic disease patient, focusing on medicine management and the patient's team of care providers.

Please note, registrations for this webinar will close 24 hours prior to the event. A copy of the presentation will be made available following the event, to individuals who have registered to attend.

Practice News

Immunisation tip

The National Centre for Immunisation Research and Surveillance (NCIRS) has recently developed an information sheet for providers to help them differentiate between injection site reactions (ISRs) and cellulitis. You can view the factsheet here, or view at the NCIRS website under clinical resources.

Practice Incentive Program Quality Improvement Incentive

PIP QI for General Practice Webinar

PIP QI Tip 1

You are now able to register for the PIP QI Incentive through HPOS using your Provider Digital Access (PRODA) account. Once you have registered, please fill in the survey found on our website to let us know you are participating in the PIP QI Incentive and to inform us of your PIP Practice Identifier.

PIP QI Tip 2

Don't forget to register for our event 'PIP QI - where to from here? Partnerships, planning and quality improvement activities' on August 21 at the Sharks Events Centre, Southport. For more information and to register visit our website.

PIP QI Tip 3

To keep up to date with all things PIP QI, check out our new webpage. This page will be updated regularly with information and resources relating to PIP QI Incentive, including quality improvement modules. You can find the page here

715 Health Check for Aboriginal and Torres Strait Islanders

Aboriginal and Torres Strait Islander Australians experience high rates of chronic disease. MBS item 715, assists with early intervention and prevention of chronic disease and is available for all Aboriginal and Torres Strait Islander Australians. New resources to encourage your patients to book in for a 715 health check are available on our website, including a poster and both patient and health professional brochures. If you would like hard copies of these resources, please contact our Practice Support Helpdesk on 07 5612 5408 or 

Share your stories of implementing preventative care in your practice

The Green book resources page highlights the practical case studies and stories that Australian general practices have undertaken to successfully implement preventative activities for their practice population. On an ongoing basis, the RACGP would like to showcase the creative and innovative initiatives that general practices are undertaking to improve the health of Australians. RACGP are encouraging all members of the general practice, and those who work with general practices, to share tips and stories of preventative activities you have implemented in your clinic. To submit your case study, please fill in the RACGP web form and describe the quality improvement activities you have undertaken to support preventative care. Case studies and stories will be featured on the RACGP website and social media channels.

If you are interested in implementing a preventative quality improvement activity in your practice please contact Practice Support via email or phone 07 5612 5408

In Brief News

Expressions of Interest in the Black Dog Institute's GP Advisory Group

The Black Dog Institute is seeking Expressions of Interest from GPs to join their GP Advisory Group to provide insights and advice to inform the design, development and implementation of Black Dog Institute's current and emerging services for GPs. To learn more or submit an Expression of Interest, click here. Applications close August 4, 2019

Australian Rotary Mental Health Symposium

GPs are invited to attend this year's Australian Rotary Mental Health Symposium being held on August 20 at Bond University, with a wide range of local and national speakers, to discuss a range of mental health topics. Gold Coast Primary Health Network is one of the sponsors, with this year's theme, Compassion - The Bedrock of Health: Connection, Culture and Staff Welfare.

Discussing alcohol use with pregnant women

In partnership with the Western Australian Primary Health Alliance / WA Primary Health Networks, researchers from the Telethon Kids Institute have developed three short videos to inform GPs about the importance of discussing alcohol use with their pregnant patients.

Why Induction Matters

Gold Coast Health, Griffith University and Pregnancy Birth and Beyond are holding an event, Why Induction Matters, for clinicians and their families, at the Gold Coast University Hospital from 10.30am - 12.30pm on August 24, presented by Dr Rachel Reed.

RACGP Webinar Series

Developed and delivered by members of the RACGP Expert Committee, Practice Technology and Management and other eHealth experts, the RACGP eHealth webinar series delivers monthly webinars on eHealth topics relevant to general practice. The August webinar is about privacy and managing health information in general practice.

Diabetes in Practice for Nurses

Diabetes Queensland is offereing practice nurses a person-centre, evidence based e-learning program that incorporates contemporary health literacy principles, which takes approximately 12 hours to complete. It has been endorsed for 12 CPD hours with the Australian Primary Health Care Nurses Association.

Heart Foundation free e-learning module

The Heart Foundation has developed a free e-learning module and supporting resources titled Asking the Question of Origin to understand the importance of identifying Aboriginal and Torres Strait Islander peoples.

Cancer screening in the spotlight in latest issue of Public Health Research and Practice

Australia's screening programs for cervical and colorectal cancers are cost-effective, with benefits substantially outweighing harms, according to new research published in Public Health Research and Practice, a journal of the Sax Institute.

Mater Education Events for August

The Mater is holding an education event for Orthopaedics on August 31 and a clinical update evening on Women's Health on September 10.

Research Opportunities

What's on

View all upcoming events 

FEATURED: Striving for Excellence in Health Care
Tuesday 13 August | 5.15pm - 7pm

Fellows, Members and Friends of the Queensland Academy of Arts & Sciences, and members of the general public are cordially invited to the 2019 John O’Hagan Lecture to be given by Professor Fiona Wood AM.

Professor Wood is one of Australia’s most innovative and respected surgeons and researchers. A highly
skilled plastic and reconstructive surgeon and world leading burns specialist, she has pioneered research
and technology development in burns medicine.

Find out more/register
GCPHN Professional Events

Wednesday 14 August
PIP QI Forum 3
6.30pm - 8.30pm, Tweed Heads South

Wednesday 21 August
PIP QI: Where to from here?
6.30pm - 8.30pm, Southport

Click here to see all GCPHN Professional Events


View online - Primary Healthcare Positions Vacant

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Word Count: 75 words     Layout: Dot points
Generally Speaking is a monthly publication produced by Gold Coast Primary Health Network. It is an important resource for general practice, with local information on GP/practice nurse training and education, quality initiatives, referral information, events, job notifications and local Gold Coast health and community programs that can benefit general practitioners and patients.
Level 1, 14 Edgewater Court, Robina Qld 4226  |  PO Box 3576 Robina Town Centre Qld 4230
P:  07 5635 2455  |  F:  07 5635 2466  |  E:  |

Gold Coast Primary Health Network would like to acknowledge the traditional custodians of the Gold Coast and surrounding areas, the Yugambeh, Yuggera and Bundjalung peoples. 

Gold Coast Primary Health Network gratefully acknowledges the financial and other support from the Australian Government Department of Health.

While the Australian Government Department of Health has contributed to the funding of this material, the information contained in it does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided herein.
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