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VitalCall is Australia’s original provider of 24 hours a day, 7 day a week personal emergency response alarms. We provide assistance to anyone who wants to live a full, independent and active life, but requires the assurance that help is only the press of a button away. To know or to request a free in-home demonstration, visit or call 1300 360 808.

Here are some of the reasons why hundreds of thousands of Australians have chosen VitalCall over the past three decades:

  1. Monitored by highly skilled operators
  2. Two minute response time
  3. Operates 24 hours a day, 365 days a year
  4. Trustworthy, experienced and credible
  5. Waterproof, wear it in the shower or bath

Healthcare Professionals: For any information about VitalCall, our Referral Program or to arrange an in-service please do no hestitate to contact Rhiannon Koplick on 0401 778 086 or via email


Contact Details

After-hours Contact Details

  • Name: Rhiannon Koplick
  • Phone: 0401 778 086


41 Pentex Street,

We provide mobile services

Opening Hours

Service available 24 hours a day 365 days a year

Notes on public holiday hours:
Emergency Monitoring Centre operates 24/7, including Public Holidays. The Customer Service Team operates on some Public Holidays from 8:30am - 5:00pm.

Fees & Charges

Please enquire for details Whilst we think one cannot put a price on the safety of their loved ones, there are a few basic fees associated with the VitalCall service. Please remember – VitalCall is a 24/7/365 service, with the highest standards to ensure the safety of our customers. In-home demonstration: FREE During an in-home demonstration, a qualified VitalCall professional will come to your loved one’s home and demonstrate how VitalCall works. They will show your loved ones how to operate the machine and the pendant, go through the benefits of our service and ensure the customer has a clear understanding of what we do to help them stay safer at home. Most importantly, this is where we understand your loved one’s needs. Once-off Installation fee: Starting from $138.50 inc. GST* If the customer decides to go ahead upon demonstration, a once-off installation fee is required to cover costs of the connection to your phone line, as well as range testing around all areas of the customer’s home. VitalCall requires all of its units to be installed by an approved VitalCall professional, to ensure it is done correctly and in line with our high standards. Monthly rental/monitoring fee: Starting from $33.10 inc. GST per month (Just over $1 per day!)* The monthly rental/monitoring fee covers the costs associated with the equipment you rent from VitalCall and through which we deliver our monitoring service. This will cover for instance, monthly testing, 24/7/365 monitoring and emergency response, and equipment maintenance. Please see terms and conditions of sale for more details. *Important note: To qualify for the prices above, customers need a referral from a HealthCare Professional. Talk to your doctor, nurse, occupational therapist or other healthcare professionals to get a referral. Referrals can be done by healthcare professionals easily within minutes through our online system by clicking here. Full retail price of $244.15 inc. GST for once-off installation and $47.57 inc. GST per month for monitoring apply to customers without a healthcare referral. Accessories (optional): Please consult with VitalCall customer service team There are several accessories such as for example lockboxes, fixed buttons universal transmitters, easy press pendants (for those with arthritis), that can be connected to your VitalCall, and depending of their medical conditions, some customers may require additional accessories. We recommend you discuss your individual situation with a VitalCall customer service champion so we can tailor the right solution for you. * Prices above are available for new customers only.
Bulk billing is not available

Services Provided

  • -

Health Practitioners

  • -

Service Age Criteria

No specific age


Not applicable

Spoken Languages


Target Groups

  • -
Our Location
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