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Kids Helpline - Phone Counselling

Kids Helpline is Australia's only National, 24/7 counselling and support service for children and young people aged 5 to 25. They are celebrating 25 years of service.

They provide support to children and young people via telephone, WebChat and email, and offer information and referral, one-off counselling interventions and ongoing case management support in conjunction with face-to-face services. They also offer self-help resources via their website.

In 2015, Kids Helpline received about 300,000 phone calls and 720,000 unique web users.

The major areas of concern for young people contacting us include mental health (e.g. anxiety and depression), emotional wellbeing, and relationships, along with crisis interventions related to suicide, self-harm and child protection issues.

Kids Helpline is staffed 24 hours per day, seven days per week, by fully trained and qualified counsellors - many of whom have a background in either psychology or social work.

A copy of the 2015 Kids Helpline Insights publication is available online, which provides in-depth analysis of the usage of our service by children and young people across Australia.

Kids Helpline is a complement to all Primary Health Networks, providing 24/7 support and counselling for children and young people.

To enquire about this valuable service visit or phone 1800 55 1800.

For more information, please call Louise Davis, Practice Unit Manager on 07 3867 1349 or

Phone: 07 3867 1349 or 1800 55 1800

Telephone Helpline

Opening Hours

Service available 24 hours a day 365 days a year

Notes on public holiday hours:
We are open as normal

Contact Details

Target Groups

  • Children
  • Homeless and at Risk
  • Mental Health
  • Youth

Fees & Charges

Free services

Services Provided

  • -

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