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Only visit the emergency department if it is an emergency

Keep hospital emergency departments free for people that need them most


Why it's important to choose the right option for medical care


The emergency department (ED) at Robina Hospital and the Gold Coast University Hospital help care for more than 14,500 people each month.
That’s almost 500 patients a day!

While life-threatening injuries and illnesses are tended to quickly, many people with less severe conditions complain of long wait times at the hospital.

Some injuries or illnesses could have been more appropriately and efficiently treated by another health professional including a GP or pharmacist.

In Queensland public hospitals, there are approximately 360,000 presentations every six months that could have been treated elsewhere. Examples include an estimated:
 
  • 38,000 sprains or strains
  • 1,800 prescription refills
  • 1,500 requests for medical certificates
  • 2,700 splinters
  • 6,500 ear infections
  • 4,000 urinary tract infections
  • 3,300 tonsillitis
  • 1,000 blisters

So how do you know if you need to attend the emergency department, see a GP, seek afterhours medical care or have a home-doctor visit?

You can check your symptoms online at www.healthdirect.gov.au/symptom-checker

Talk to a registered nurse, 24 hours a day, seven days a week by calling 13 HEALTH (13 42 25 84) or a Mental Health Care specialist on 1300 MH CALL (1300 64 2255)

Find a doctor in your area, an after hours medical service or a home-doctor on www.healthygc.com.au

If it is an emergency and you require urgent assistance go to the hospital or call 000 for an ambulance.
 
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Gold Coast Primary Health Network gratefully acknowledges the financial and other support from the Australian Government Department of Health.