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AboutComplaints & Feedback

Complaints & Feedback

Make a complaint to GCPHN
GCPHN’s Quality Policy Statement and Objectives
Provide Feedback or Reporting a Website Error

Making a complaint

We view every complaint as an important opportunity to improve our services and systems. If you wish to make a complaint about the Gold Coast Primary Health Network please contact our Performance Quality and Risk Manager, via the online form below. All complaints will be treated confidentially. We will provide you with a response to your complaint within 14 working days.

* Denotes required field input.

Anonymous complaints can be provided by letter addressed to:

CEO
Gold Coast Primary Health Network
PO Box 3576, Robina Town Centre Qld 4230


If you have a complaint to make about a health or wellbeing service in the region please contact the provider directly to attempt to resolve the matter.

If you are not satisfied with that avenue, you can contact the The Office of the Health Ombudsman at www.oho.qld.gov.au or the Australian Health Practitioner Regulation Agency.
 

GCPHN’s Quality Policy Statement and Objectives 

 

GCPHN is committed to maintaining accreditation of its Quality Management System (QMS) that contributes to the organisation’s Vision of “Building one world class health system for the Gold Coast.” Our Governance and Leadership Policy Quality Statement says that “Gold Coast Primary Health Network has a culture of quality supported by a quality management system…. The ability to maintain a high quality and accountable organisation is essential to meet our Vision for a healthier Gold Coast”.

This level of quality is achieved through the adoption of a system and processes that assure the competence of the PHN to existing customers, potential customers and independent auditing authorities. To achieve and maintain the required level of assurance, the Director of Commissioning (Systems) has accountability for the QMS with the Performance Quality and Risk Manager, responsible for ensuring the rules and measures are met. 

The PHN’s quality objectives are:

  • to maintain an effective QMS that complies with AS/NZS ISO 9001:2015 Standard
  • to achieve and maintain a level of quality products that enhance the PHN’s reputation
  • to ensure compliance with regulatory requirements
  • to maximise customer satisfaction.

Achievement of these objectives involves all staff who are individually responsible for the quality of their work and for their contribution to the organisation’s continuous improvement culture. As part of this commitment we view every complaint and feedback provided as an important opportunity to improve our services and systems.


We'd really appreciate your feedback!  

Your feedback is important to us, and we appreciate your time to provide it to us. All feedback will be treated confidentially. Gold Coast Primary Health Network is committed to providing quality services to members, consumers and stakeholders. As part of our quality system a feedback process has been introduced to enable us to better understand:
  • What we are doing well;
  • What could be improved; and,
  • What else we can do to ensure our members, consumers and stakeholders receive appropriate service, information and support.

Providing feedback or reporting a website error 

If you wish to provide feedback please use the below form.

If you are reporting an error please ensure to specify the page URL (link) and browser you are using so as we can quickly identify where the error is occurring. Please note that the email field is only mandatory for us contact you to clarify any questions regarding the error report and/or to provide you with feedback on how the error is being addressed.

If you would like to claim a listing within the service directory you can also use the form below to request the listing is assigned to you. This will allow you to login at any stage and update the details.

* Denotes required field input.

Help improve our website

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We appreciate your feedback and thank-you for taking the time to help improve our website. Please use the form below to provide comments about your experience on our site today.

 

Primary Health Positions Vacant within the Gold Coast Region


The information on this page is for professionals seeking work in primary health care within the Gold Coast Region. Read more...
 

Upcoming GCPHN Events

Gold Coast Primary Health Network (GCPHN) assists healthcare professionals in the Gold Coast region through presenting professional education evenings and training events. Read more...
 

Search for Health Services outside of the Gold Coast Area

The national Health Services Directory is delivered by Healthdirect Australia. Here you can search for health services outside of the Gold Coast Region. Search the NHSD Directory...

 

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