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Page content updated 14/06/2018
AboutComplaints & Feedback

Complaints & Feedback

We'd really appreciate your Feedback!  

Your feedback is important to us, and we appreciate your time to provide it to us. All feedback will be treated confidentially. Gold Coast Primary Health Network is committed to providing quality services to members, consumers and stakeholders. As part of our quality system a feedback process has been introduced to enable us to better understand:
  • What we are doing well;
  • What could be improved; and,
  • What else we can do to ensure our members, consumers and stakeholders receive appropriate service, information and support.

Providing Feedback or Reporting a Website Error 

If you wish to provide feedback please use the below form.

If you are reporting an error please ensure to specify the page URL (link) and browser you are using so as we can quickly identify where the error is occurring. Please note that the email field is only mandatory for us contact you to clarify any questions regarding the error report and/or to provide you with feedback on how the error is being addressed.

If you would like to claim a listing within the service directory you can also use the form below to request the listing is assigned to you. This will allow you to login at any stage and update the details.

* Denotes required field input.

Making a Complaint

We view every complaint as an important opportunity to improve our services and systems. If you wish to make a complaint about the Gold Coast Primary Health Network please contact our Performance Quality and Risk Manager, via the online form below. All complaints will be treated confidentially. We will provide you with a response to your complaint within 14 working days.

* Denotes required field input.

Anonymous feedback can be provided by letter addressed to:

Gold Coast Primary Health Network
PO Box 3576, Robina Town Centre Qld 4226

If you have a complaint to make about a health or wellbeing service in the region please contact the provider directly to attempt to resolve the matter.

If you are not satisfied with that avenue, you can contact the The Office of the Health Ombudsman at or the Australian Health Practitioner Regulation Agency.

Help improve our website

Did you find what you were looking for today?:

We appreciate your feedback and thank-you for taking the time to help improve our website. Please use the form below to provide comments about your experience on our site today.


Primary Health Positions Vacant within the Gold Coast Region

The information on this page is for professionals seeking work in primary health care within the Gold Coast Region. Read more...

Upcoming GCPHN Events

Gold Coast Primary Health Network (GCPHN) assists healthcare professionals in the Gold Coast region through presenting professional education evenings and training events. Read more...

Search for Health Services outside of the Gold Coast Area

The national Health Services Directory is delivered by Healthdirect Australia. Here you can search for health services outside of the Gold Coast Region. Search the NHSD Directory...


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